Are you thinking of filing a complaint about a concern with child welfare?

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Published: May 08, 2025

Receiving a report of concern from child welfare can be a stressful experience for both parents and children. It is important to understand the process and what rights you have if you wish to complain about such a report.

What is a concern report?

A report of concern is a report to the Child Welfare Service from a person or agency who is concerned about a child's care situation or behavior. The Child Welfare Service is obliged to assess all reports received to determine whether further investigation is needed.

Can you complain about a concern?

As a parent or guardian, you do not have a formal right to complain about the report of concern itself. Child welfare services are obliged to assess all reports they receive, regardless of content or sender. However, you have the right to be informed about the content of the report and the opportunity to express your opinion during the child welfare services' investigation.

What happens after a concern is reported?

When child welfare services receive a report of concern, they must review it within a week. If it is decided to conduct an investigation, child welfare services will contact the family, conduct a home visit and possibly obtain information from other agencies such as the school or health care system.

How to appeal a child welfare agency decision?

If you disagree with the child welfare service's decision after an investigation, you have the right to appeal. The appeal must be submitted in writing or orally to the child welfare service. If the child welfare service maintains its decision after considering the appeal, the case will be forwarded to the child welfare board for a final decision.

What if the concern is unfounded or false?

If you believe that the report of concern is based on false or unfounded allegations, you can report the matter to the police. It is important to document why you believe the report is false, so that the police can assess the case on the correct basis.

Important considerations

  • Collaboration with child welfare services: Although the situation may be difficult, it is often appropriate to collaborate with child welfare services to clarify misunderstandings and ensure the child's best interests.
  • Seek legal assistance: In serious cases or if you feel unsure about your rights, it may be a good idea to contact a lawyer with experience in child welfare cases.
  • Documentation: Keep track of all communications and documentation related to the case. This can be useful if the case escalates or you choose to appeal.

Dealing with a child welfare complaint can be challenging, but with the right information and support, the process can be more transparent and fair. Book a free meeting with one of our experienced child welfare lawyers .

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Child welfare and parents' rights - What you need to know

As a parent, navigating child welfare cases can be challenging. It is therefore important to be aware of your rights throughout the process. Here is an overview of key rights for parents when dealing with child welfare.

Right to information and participation

When child welfare services receive a report of concern, they consider whether there are grounds to initiate an investigation. Parents have the right to be informed about this process and to have their say. Child welfare services shall facilitate the participation of parents in the case.

Right to access documents

As a party to a child welfare case, you generally have the right to access the case documents. This means that you can ask to read through the relevant papers in the case.

There are some exceptions, for example if access could hinder the investigation of the case or if the documents contain sensitive information about other people. If the child welfare service refuses you access, this must be justified in writing, and the decision can be appealed.

Right to legal assistance

You have the right to be assisted by a lawyer at all stages of the case. In cases where child welfare services are considering compulsory measures, such as taking care of children, you are entitled to free legal aid regardless of income. This ensures that your rights are safeguarded in the best possible way.

Right to appeal decisions

After the child welfare service has completed its investigation, a decision is made that may involve closing the case or implementing measures. If you disagree with the decision, you have the right to appeal.

The complaint itself is sent to the child welfare service, which then reassesses the case. If the child welfare service maintains its decision, the complaint is forwarded to the state administrator for a final decision.

Right to visitation

If a decision is made to take over care, you as a parent have the right to visitation with the child, unless otherwise decided. The Child Welfare and Health Board determines the extent of visitation based on what is considered to be in the best interests of the child.

The rights of the child

The child also has rights in child welfare cases. Children who are capable of forming their own views have the right to participate in their own case. This means that the child has the right to receive information, to express their opinion and to be heard by the child welfare authorities. The child's opinions shall be given weight in accordance with their age and maturity.

Do you want assistance in your case?

Knowing your rights as a parent in child welfare cases is crucial to being able to protect both your own interests and your child's in the best possible way. If you feel unsure or have been treated unfairly, it may be a good idea to seek advice from an experienced child welfare lawyer .

Consultation process in child protection cases
Consultation process in child protection cases

What is it?

Conversation process is a form of treatment in child protection cases, offered by the county social welfare board (the Board) as an alternative to a negotiation meeting. The aim is to bring about a constructive discussion between the parties to the case and reach an agreement without a negotiation meeting, which is more time- and resource-intensive and can be perceived as more stressful. All parties must consent to the interview process in order for it to take place. This form of treatment is therefore only relevant in cases where the parties agree that it may be appropriate in the case.

How does it work?

The Tribunal invites the parties to a meeting which takes place in a much less formal setting than a regular hearing. The meeting is attended by the parties, with their respective lawyers, and two members of the Tribunal: a chairperson and an expert. The role of the chairperson and the expert is to help the parties reach a solution. The chairperson should act objectively and neutrally during the discussion meeting.

The child is entitled to be present at the interview. The child has the right to be accompanied by a person of trust and the right to be heard. Alternatively, the child's opinion can be heard through a spokesperson or by the child speaking directly to the Board.

The private party must be represented by a lawyer during the interview process. The private parties are entitled to free legal aid and can choose their own lawyer.

What can be achieved?

Through the interview process, the parties can explore the possibility of finding voluntary solutions in the best interests of the child. For example, they may agree to try different support measures for a period of time or other temporary solutions in the best interests of the child. It is possible to have several meetings in a case to try different solutions. If no agreement can be reached through the interview process, the Board will schedule a negotiation meeting.

The discussion process can help to improve communication between the parties and, in the best case scenario, can help to find flexible and appropriate solutions in the best interests of the child.

 

Talk to one of our experienced lawyers to see if the interlocutory process could be relevant to your case - contact us for a no-obligation chat here.

Sue child welfare? Here's how to proceed.
Suing child welfare is a serious and complex process that requires thorough preparation and an understanding of both legal rights and obligations. Here is a guide for individuals in Norway who are considering suing child welfare:

1. Understand the role of child welfare services

The primary task of child welfare services is to ensure that children and young people living in conditions that may harm their health and development receive the necessary help and care at the right time. They must also contribute to safe growing up conditions for all children and young people.

2. Consider the basis for the lawsuit

Before considering suing child welfare, it is important to identify specific errors or shortcomings in their case management or decisions. This may include violations of case management rules, failure to follow up, or incorrect decisions. Document all relevant events and gather evidence to support your claims.

3. Explore complaint options

Before you file a lawsuit, you should make use of the available complaint options:

  • Complaint to child welfare: Start by sending a written complaint to the relevant child welfare service. Describe your concerns and request a review of the case.
  • Complaint to the State Administrator: If you do not receive a satisfactory response from the child welfare service, you can complain to the State Administrator in your county. They supervise the child welfare service's activities and handle complaints about the case processing.

4. Seek legal assistance

Suing child welfare involves complex legal processes. It is therefore crucial to engage a lawyer with experience in child welfare cases. A lawyer can help you assess the strengths and weaknesses of your case, guide you through the process, and present your case effectively.

5. Prepare the lawsuit

In collaboration with your lawyer, you should:

  • Collect documentation: Obtain all relevant documentation, including correspondence with child welfare services, decisions, reports, and other evidence.
  • Drafting a writ of summons: The lawyer will draft a writ of summons that outlines your claims and the basis for the lawsuit.

6. Be prepared for the legal process

Once the lawsuit is filed, the case will be heard in the district court. Be prepared that the process can be time-consuming and emotionally taxing. It is important to have realistic expectations and be aware that the outcome may vary.

7. Consider alternative solutions

In some cases, mediation or negotiations with child welfare authorities can lead to a solution outside the court system. This can be less burdensome and lead to faster results.

Suing child welfare is a significant decision that requires careful consideration. By following these steps and seeking professional assistance, you can navigate the process in a way that serves both your interests and your child's.

If you need assistance in your child welfare case from one of our child welfare lawyers, you can contact us or book a meeting here.

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