Shortcomings and delays

A defect is a purchase law term for a good or service that does not comply with what has been agreed between the buyer and seller, or does not meet the requirements of relevant legislation. In practice, this may involve defects, faults or lack of functionality that reduce the value of the goods or services, or prevent them from being used in the way the buyer expected.

If you discover a defect, you should contact the seller and inform them of the problem as soon as you can. You can demand rectification, replacement, price reduction or cancellation of the purchase, depending on the severity of the defect and the circumstances surrounding the purchase.‍.

- Rectification or replacement: You may require the seller to rectify the defect or replace the goods/service with an equivalent.

- Price reduction: You can claim a price reduction corresponding to the defect.‍

- Cancel the purchase: If the defect is significant, you can cancel the purchase and demand a refund of the purchase price.

According to general rules, you have from two to five years to complain about a defect, depending on the type of product or service in question. It is important that you complain within a reasonable time after you discover, or should have discovered, the defect. You should preferably report the defect as soon as you discover it.

A delay is considered to have occurred when a product or service is not delivered within the agreed time, or within a reasonable period of time if no specific time has been agreed.

It is important that you and the seller agree on a specific delivery date, or time period for delivery, when you enter into an agreement. If there are any delays, you should contact the seller to get information about the reason and a new expected delivery time.

In case of delays, you can

- withhold the purchase price: You can withhold all or part of the purchase price until the goods or services are delivered.

- demand delivery: You can keep your purchase and demand that the seller deliver the goods or services.

- cancel the purchase: If the delay is significant and not due to circumstances beyond the seller's control, you can cancel the purchase and demand a refund of the purchase price.

In some cases, you can claim compensation for losses as a result of defects or delays. This assumes that the seller has acted negligently or is in breach of contract, and that you can show a financial loss that can be directly linked to the defect or delay.

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Are you unsure whether you can claim compensation? Contact us and we'll help you assess your case.

We have made it as simple as possible. Our goal is for you to know exactly what help you're getting, at a price you understand.

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Firstly, we always assess whether you are entitled to have the state, your insurance company or someone else cover all or part of your legal expenses.

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Secondly, we have a price guarantee on all our assignments. This means that you are quoted a maximum price, and the price guarantee means that the maximum price quoted is the maximum price you will pay for the assignment. You should never pay more than the price stated in the quote.

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In addition, we have a fixed hourly rate that applies to everyone: NOK 2000.

The hourly rate is inclusive of VAT for private individuals and exclusive of VAT for businesses.

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